Frequently Asked Questions (F.A.Q)
How does purchasing your products support artisan communities?
By choosing Himalayas Shop products, you cut out the middleman. That means higher wages for artisans and healthy working environment.
We work directly with the artisans and order in small batch so that the artist have work all year round and this way we can also maintain the quality and standard of our products.
Not only do we truly care about our artisans and their livelihood, but we’ve also supported them with health resources and profits from special product initiatives throughout the COVID-19 pandemic.
We mostly focus on:
1. Ethical Practices
2. Sustainability
3. Community Support
4. Cultural Preservation
5. Vegan Friendly
Do you have a shop where I can browse your products?
Yes, we do! You can visit our small warehouse in Australia & Nepal to experience the craftsmanship in person.
Our warehouse (AU) is open:
Monday to Friday: 9 am - 5 pm
Our warehouse is located at:
10B Edward Street, Macquarie Fields, 2564, Australia
Our shop (Nepal) is open:
Monday to Sunday: 9 am - 7 pm
To book an appointment for a visit, please follow this link: Book an Appointment.
Product Information
Visit the link below to find out more about the product information.
Shipping questions
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
Delivery times vary based on your location and the shipping method chosen. We process all orders within 1-3 business days.
Typically, orders within Australia take 3-5 business days, while international orders may take 5- 10 business days.
What shiping carriers do you use?
We use all major carriers, and local courier partners such as DHL Express, FedEx, SfExpress, AuPost.
What are the shipping costs?
You can view the shipping cost at checkout before completing your purchase. Read our shipping policy to find out about the shipping rates.
Where do you send my orders from?
We ship orders either from Nepal or Australia, depending on product availability.
Most orders within Australia are shipped directly from our Australian location.
Returns questions
Do you accept returns?
We do not accept returns for change of mind. If you received a damaged product then we can accept returns and the item must be in its original condition.
Return shipping costs will be at your expense.
Can I exchange an item?
We accept exchanges within 4 days of delivery. Simply, send us back the product and email our customer service team with details.
Can I cancel my order?
You can certainly try. There is usually a very small window before your order is processed and ready for shipping. We’re happy to cancel your order as long as the item hasn’t left our warehouse.
Simply contact us at info@himalayasshop.com, and we will reply promptly.